Indian Railway Catering and Tourism Corporation (IRCTC) had been set up in the year 1999 by ministry railways. Initially IRCTC had started with limited number of tickets in the beginning and now after 9 years it has been recorded with almost 7.2 crores per month. IRCTC was incorporated with the only main objective of marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters. Corporate headquarters of IRCTC is located in New Delhi with three managing directors separately for Catering, Tourism and Marketing and Finance. Within no time IRCTC has provided major facilities to more than 50,000 persons. This also includes some non-railway segments like Budget Hotels, Food Parks, Catering Service, Facility Management Service, Guest House, Hostel management and many.
IRCTC is more efficient in online ticket booking service for 24×7 and inquire train schedules and availability at any time. Users can very easily check seat availability and can book tickets with less effort. To solve any issues IRCTC has also provided best customer service and helpline options. Customer service is open 24×7 to solve customer problems and hence stood in top in all public and private sectors. We can also call to share our reasonable complaints after travelling that we faced during our train journey. Not only for online ticket booking IRCTC has also provided customer service for catering and financial matters also.
Official Website: www.irctc.com
Toll Free Number: 1800 111 139
Complaints website: [email protected]
Fax number: 011 23345400
Head office Customer Care Number: 011 23311263
Cancellation E-Tickets: [email protected]
I-Tickets/E-Tickets: [email protected]
Shubyatra Users: [email protected]
Mumbai Suburban Season Tickets: [email protected]
The above provided Toll Free number is available 24×7 and has no call and service charges. Contacts are applicable all over India and hence sometimes we are not able to reach. Then we can go for regional contacts but we have a problem in using them. They are not Toll Free and are chargeable with applicable charges.
Regional Office Control Customer Care Numbers:
Below provided are some regional control customer care numbers that will be available 24×7 with applicable call charges. Customers can share their issues or complaints and can write in their website at any time.
North Zone Customer Care: 011 23234763
Chandigarh Control Office Customer Care: 172 2530 0000
Ahmedabad Control Office Customer Care: 079 2530 0000
Mumbai Control Office Customer Care: 022 22618067
Chennai Control Office Customer Care: 044 25353341
Hyderabad Control Office Customer Care: 040 27716145
Delhi Control Office Customer Care: 011 23221147
Kolkata Control Office Customer Care: 033 26601743
Along with general ticket reservations we can also go for seasonal booking and touring packages. IRCTC is the only website with perfection in all aspects and we can also share any of our views without hesitation and its customer care service is provided 24×7.