Voonik is an online E-commerce clothing site which has started in the year of 2013 by the two employees, who were working for the Amazon as the project manager at that time.
The founders, Ali understood that Amazon lacked something which he wanted to solve it in his way, and then a few years later he ends up founding Voonik.
Voonik is all about fashion, where you check out the collection for Men, Women, and kids. Currently, the company is in the initial stages, and they are providing new and adding more trending collections to the website.
Recently, the company has reported that the Voonik has more than 40% increases in the sales and it has beaten the Myntra from the point of sales.
Not only that, the Voonik has been rapidly expanding their services and other sections to make sure that they are keeping with the competition. Voonik recently reported that they are planning to improve their customer care and also adding more professional to the team so that they can add unique designs, fashion products, clothes and other fashion related items to the site.
Voonik Customer Care & Toll-Free Phone Number:
Voonik Customer Care:
Voonik has set up a customer care for their customers, and they have promised to provide full support to the customers so that they can resolve their issue at a faster rate.
Voonik appointed professionals with an experience of 8 to 10 years from the Amazon, and they have offered them a position & freedom so that they can make changes which Amazon has never encouraged their managers and people from the quality.
Voonik has reported that they have the best customer care support in the Fashion Store E-commerce site. It is true that they have professionals and well-trained employees on their side but the fact is that customer care representatives are limited in several ways.
The most important part of the service is that they should have the power to make additional moves that can solve the customer problems or the representatives would only move forward and track the issues of the customers, whose problems has not been resolved for more than three days of prior time.
The customer care of the Voonik has received many complaints from the customer’s end, and customers have said that the representatives have no clue on the status of their delivery and they don’t even have the proper answer to the issue.
The team has been told to repeat the same answer to the similar situations, which is a common practice you can notice in any customer care. The Voonik needs to encourage the representatives to track the issues and the resolution.
There are many complaints have been reported on the Official Voonik Twitter Account, where the customers are asking to initiate the refund process and I’m accurate about it that they are losing customers at the same time due to delay in response about their delivery, refund, product missing, wrong product delivered and other things which I have researched on their Twitter account.
The customer care of Voonik is limited and has parameters, where the employees don’t have the power to ask the resolve team about the customer issue. When the resolve team has an answer about the delay that has to be relayed to the customer support so that they can inform that product requires some more time and it has been postponed due to “Diwali celebration” or any other reasonable reason. Rather than that they keep on repeating the same line that your problem is being looked into.
Voonik Customer Service Number
Voonik has their dedicated number for the customers to contact the and rely on their feedback or raise a ticket about the product. The company has set up a customer care number, and that is 080666 67777.
You can use this number to contact the customer care to get the attention and make your voice heard to the authorities of Voonik. Voonik has few drawbacks like the number is not Toll-Free where most of the competitors have the Toll-Free number and Voonik does not have one and you have to pay whenever you call them.
The second drawback is that they do not have 24/7 customer support, which means you can approach them only when during the business hours. Not only that. Voonik has not mentioned the timings to the customers even on their website or the App, which is weird because I believe that theory might be tricking us.
The third issue is that they do not mention or have any contact page when you land on their homepage, which is kind of weird for leading fashion stores, who are rivals to the Myntra.
If you pay attention to the header and the bottom, no contact page leads us to E-mail Voonik or leads to the customer care.
Voonik Toll Free Number
Voonik has their dedicated customer support number, which is not a Toll-Free number. You will be charged Rs.1 / Minute, so make sure that you have enough balance to make a call to the Voonik customer support 080666-67777.
Most asked questions:
- How much time does it take to connect to the customer support
- It takes around thirty seconds to three minutes maximum.
- Does the Voonik charge after the call is connected to the support?
- Not really, once your call is connected, you will be charged even if the call is not linked to the support.
- Does the Voonik has a responsive customer team?
- The representatives are experienced, but the team is limited and have parameters, which is making them give you a repeated answer Like, we will investigate your order and the list keeps goes on.
Vookink has been doing a decent job but they have few areas where the authority needs the attention. Rest is average, you can shop with the Voonik and we are not promoting them.